Pennine Tea and Coffee Security Statement

Pennine provides this security statement to give you peace of mind while you shop on our site.

Why shopping at Pennine is so safe
Web browsers can operate in "normal" mode and in "secure" mode. You can tell which mode your browser is in by looking at the toolbar at the bottom of the browser window. If you see a broken key, or an open padlock - or indeed nothing at all, you are in normal mode. If the key is whole, or the padlock is closed, you are in "secure" mode, this is known as Secure Sockets Layer (SSL).

When you surf the Net in "normal" mode, all the information you type into your browser and all the information the Web site sends to you is visible to eavesdroppers. When the browser is in "secure" mode it encrypts all the information between itself and the server providing the page you are viewing. Encrypted information looks like meaningless garbage to eavesdroppers, so your personal information is secure.

Pennine supports industry standard Internet encryption 40 bit SSL when you make an order from our site, with the credit card details being encrypted using a 448 bit asymmetric key. In addition the website software that Pennine uses holds a digital certificate from Thawte that is compatible with Netscape and Microsoft browsers.

When you enter your details on the order form, your browser will automatically inform you that encryption is being used. Furthermore, all data stored on our secure order server is protected by a firewall. All credit card details are kept encrypted at all times and only used when processing the order.

Privacy policy

Once you have entered details with Pennine, we will never pass your details to anyone else without asking you first. We do collate statistics about site traffic, sales and other commercial information.
If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

Personal information

The information we receive from customers helps us continually improve your shopping experience. Here are the types of information we gather:
Information You Give Us: We receive and store any information you enter on our Web site or send us by email. We use the information for such purposes as responding to your requests and improving the Pennine site.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, we track visitors to the site which give us information about visitor habits and the computer you are using when your Web browser accesses pennineteaandcoffee.co.uk.

Our online store uses 128 bit SSL to transfer customer details to our secure server. Credit card details are encypted using a 448 bit asymmetric key. In addition the section of our site where you enter your address and credit card details (hosted on orders3.shopfitter.com) holds a digital certificate from Thawte that is compatible with Netscape and Microsoft browsers. When you click "Make Payment" in the CHECKOUT section you are transferred to a secure server, indicated by the padlock in the bottom right of your browser. On this page where you enter your billing and delivery address details you can click the Thawte security seal to receive information on the security certificate held for that secure server.

Secured by Thawte

When you enter your details on the order form, your browser will automatically inform you that encryption is being used. Furthermore, all data stored on our secure order server is protected by a firewall. All credit card details are kept encrypted at all times and only used when processing the order.

Shoppers are also protected from fraudulent use of their cards in a "card not present" environment, by their card issuers. The card issuers provide the right for shoppers to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Purchases

All sales within the UK are subject to VAT where it is applicable (Typically foodstuffs on our site are not VAT applicable, while hardware and accessories are subject to VAT at the prevailing rate (17.5%)

Where items are out of stock/temporarily unavailable then the bulk of the order placed will be dispatched. It is upto the customer to re-order out of stock items.

We reserve the right to reject any order we receive. Should this occur any money which has been received would be refunded.

Normal Pennine Terms and Conditions of Trading apply. For more information view our terms at www.pennineteaandcoffee.co.uk/download.html